Terms and conditions
If you consider you have a faulty product please call and discuss your issue with one of our friendly and experienced team members. Should your product need to be returned a staff member will advise you how to proceed further.
Change of Mind
Steinbok does not accept returns for change of mind,
Whilst every order shipped is checked and double-checked from time to time a mistake can happen, if you have received an item that you didn’t’ order please contact HQ on 0243400555, a replacement will be shipped out with a returns bag. Do not use the item or we will not be able to accept the return or send you a replacement.
Returns Address & Method
To avoid items being lost in transit we recommend any returns are sent using Registered Post. Steinbok is not responsible for any items that go missing in the post. All items need to be sent back to:
Steinbok Brands: 42 Pile Rd Somersby NSW 2250
Please allow acceptable time for your item to reach our HQ, in some cases it can be up to 10 business days. Items that are approved to be sent back free of charge will be given an address that will offer this service
Shipping Your Order
Steinbok makes every effort to ensure your goods are shipped within the fastest possible time. We receive hundreds of orders on any given day which must be invoiced, packed, weighed and labelled ready for shipping.
How soon your order arrives depends on the size of your order and where you reside within Australia. Steinbok uses Star Track, Australia Post, Direct Freight, DHL and TNT couriers as we get closer to Christmas volumes increase dramatically and can impact on delivery times. Please do not leave placing your order to the last minute to avoid disappointment.
There are a number of variables that impact on the delivery time of product(s) the date of dispatch, size of the parcel, where you are located and the time of the year.
From Dispatch Date, your product can take anywhere from two to five days to arrive. If you are in rural areas this can be even longer.
During peak season especially, placing your order online can make a difference as orders are automatically converted to invoices and printed each morning.
For fast and efficient delivery we recommend a business address is provided where someone will be in attendance. If you have specific instructions please ensure you specify the details when making your order.
Authority to Leave
If an “Authority to Leave” has been provided the product will be left as instructed. Please be aware that Steinbok relinquishes the delivery company and itself from any responsibility in the event your order goes missing. Failure to leave an “Authority to Leave” may delay the delivery time as we will have to send slow mail to obtain a signature.
Goods Damaged in Transit
Steinbok ships goods in ‘new” condition. Should your goods arrive and appear damaged during transit “Do Not Accept Delivery” Take a photo of the damaged goods and advise the Dispatch Manager at Steinbok Head Office on 02 43400555 so we can action a remedy.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
– “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
– “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
– Communicate with you;
– Screen our orders for potential risk or fraud; and
– When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
– Google: https://www.google.com/settings/ads/anonymous
– Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt-out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
This site covers Australia only however we understand that people all over the world look at this site.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
42 Pile Rd, Somersby NSW 2250